Terms of Service

1. Agreement

By accessing pmmedia-source.com, submitting a form, using our chat tools, or engaging PM Media services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the site or submit information.

2. Who we are

PM Media (“we,” “us,” “our”) provides Revenue Engine consulting, signal-capture systems, and related business services to service-business owners. We are based in Miami, Florida, United States.

3. Services — no guaranteed results

We design and install systems intended to improve signal response, operational efficiency, and revenue outcomes. We do not guarantee specific financial results, lead volume, rankings, or ROI. Past client experiences are not promises of future performance. Scope and investment are defined individually on strategy calls — not via public pricing on this site.

4. Information you submit

When you submit forms, chat messages, affiliate applications, or other inputs (“Submissions”), you represent and warrant that the information is accurate to the best of your knowledge, that you have the authority and all necessary rights, consents, and permissions to provide it, and that providing it to us does not violate any law, contract, or third-party right.

You grant PM Media a worldwide, non-exclusive, royalty-free, fully paid, sublicensable (to our processors and subcontractors) and transferable license to host, store, reproduce, process, transmit, display, and create derivative works from Submissions in order to:

• Respond to your request and deliver requested services;
• Operate, maintain, secure, and improve our Revenue Engine systems;
• Perform analytics, quality control, fraud prevention, and compliance review;
• Route or match signals to qualified service providers, partners, or buyers where permitted by our Privacy Policy and applicable law;
• Archive records for legal, accounting, and dispute purposes.

This license lasts as long as we retain the Submission under our retention practices, and survives termination to the extent needed for archival, legal, accounting, security, and dispute-defense purposes.

You keep your data. As between you and PM Media, you retain ownership of your Submissions, your brand, and your customer lists. We claim no ownership of them. This section is a license to operate, not a transfer.

4A. De-identified and aggregated data

We may create de-identified, anonymized, and/or aggregated data from Submissions and from system telemetry (“Derived Data”), and may use and retain Derived Data indefinitely to operate, benchmark, evaluate, tune, and improve our services, routing logic, prompts, and models, and to produce industry benchmarks and reports.

Derived Data is stripped of direct identifiers and is not reasonably capable of being re-associated with, or used to identify, an individual, household, or your business. We will not attempt to re-identify Derived Data, and we will contractually require the same of any recipient. As between the parties, PM Media owns Derived Data and any resulting insights, statistics, and improvements.

Carve-outs. Where a signed client agreement, Business Associate Agreement, or applicable law (including HIPAA for protected health information) imposes stricter limits, those limits control and this section yields to them. Protected health information is de-identified only in accordance with the applicable HIPAA standard, and is otherwise governed by the applicable Business Associate Agreement. We do not sell Derived Data containing health information.

4B. Feedback

If you send us ideas, suggestions, feature requests, or other feedback about our services (“Feedback”), you grant PM Media a perpetual, irrevocable, worldwide, royalty-free right to use and implement it for any purpose without obligation, attribution, confidentiality, or compensation. Please do not send us Feedback you consider confidential or proprietary.

5. Communications consent

By providing contact details and checking an affirmative consent box (or equivalent), you agree that PM Media and its authorized agents may contact you regarding your inquiry, consultations, licensed services, and related offers by phone, SMS/text, email, and voice — including automated and AI-assisted calls and messages (REV DE$K Voice / Lilly). Message and data rates may apply. Consent is not a purchase requirement where prohibited. Opt out of marketing as described in the Privacy Policy; transactional messages about active requests or services may continue as allowed by law.

Your consent is prior express written consent for purposes of the Telephone Consumer Protection Act (TCPA) and analogous state statutes. You acknowledge that: (a) you are the subscriber or customary user of the number you provide and are authorized to consent for it; (b) consent covers calls and messages that may be placed using an automatic telephone dialing system, an artificial or prerecorded voice, or an AI-generated voice; (c) consent is not a condition of purchasing any goods or services; (d) you may revoke consent at any time by any reasonable means, including replying STOP to a text or telling the voice agent to stop calling; and (e) you will notify us if you relinquish the number.

We may log Consent_Log proof (version ID, text fingerprint, timestamp, channel, identifiers) to demonstrate your agreement. Session analytics may record page activity to improve the site and entitled engines; they are not used for cold outreach to non-consenting strangers.

5A. Proprietary license — not a software sale

REV DE$K™ and related systems are licensed managed services / proprietary architecture. Unless a signed SOW expressly transfers ownership, you receive entitled use only — not ownership of source code, workflows, prompts, models, agent brains, or underlying IP. Pre-existing PM Media IP remains ours. Your brand, customer lists, and pre-existing assets remain yours. Configurations and vault rows created for your tenant are handled under your client agreement.

5B. Security & acceptable access

You will not attempt unauthorized access, interfere with security controls, share access codes except as allowed, or reverse engineer proprietary systems. We may suspend access for non-payment, material breach, abuse, or security/legal risk, subject to your written agreement’s notice terms where applicable.

5C. Minimum commitment · proprietary licensed service · fees earned

PM Media engagements for REV DE$K™ / PM PROTOCOL are custom, proprietary licensed services — configuration, provisioning, creative and system setup, tenant isolation, and ongoing operation. They are not a consumer software download, SaaS seat, or cookie-cutter template sold off a shelf. Setup and first-period license fees reflect real costs we incur to build and run your engagement.

Unless a signed Statement of Work (SOW) or client agreement states a different term, the minimum commitment is ninety (90) days from the start of provisioning or the agreement effective date (whichever is earlier). After the minimum term, continuity options (including longer licensed periods such as one year) may be offered in writing.

Fees and no refunds. Amounts paid for setup, provisioning, prepaid license periods that have begun, and pass-through costs are earned when we commence work and are non-refundable, except where a refund is required by applicable law that cannot be waived. Early discontinuation, change of mind, or failure to use the system does not entitle you to return of fees for work already started or license time already opened. Unused calendar days inside a prepaid period that you abandon are not refundable cash.

By checking consent, signing an SOW/agreement, or paying an invoice for a licensed engagement, you acknowledge: (a) the custom nature of the build; (b) the minimum commitment; (c) that proprietary methods, agent brains, workflows, and architecture remain PM Media IP; and (d) the non-refundable character of earned fees as described above. Individual SOWs may add detail; if there is a conflict, the signed SOW controls for that engagement.

This section is company policy language for commercial engagements. It is not a substitute for advice from your own counsel.

5D. AI-assisted communications — disclosure and your consent

We tell you when you are talking to AI. Some or all of a conversation on our chat, SMS, or voice surfaces (including REV DE$K Voice / Lilly) may be handled by artificial intelligence rather than a human. We identify the assistant as an AI assistant at the start of an interaction, and it will confirm it is an AI if you ask. By continuing the conversation after that disclosure, you consent to communicating with an AI system.

You may request a human at any time. Say or type “human,” “agent,” or “representative,” and we will route you to a person or arrange a callback during business hours.

AI output is not professional advice and can be wrong. AI-generated responses are informational only. They are not legal, medical, clinical, tax, accounting, financial, or other professional advice, and they do not create a professional-client relationship. AI systems can produce inaccurate, incomplete, or outdated statements. Do not rely on an AI response for any decision with legal, financial, or health consequences without confirming it with a qualified human. Quotes, availability, timelines, eligibility, and pricing stated by an AI assistant are estimates and are not binding on PM Media or on any business we operate an engine for until confirmed in writing by an authorized human.

Emergencies. Our AI surfaces are not an emergency service and are not monitored continuously. Never use them to report a medical emergency, a crisis, or any situation requiring urgent help. Call 911 or your local emergency number.

No AI cold outbound. We do not use AI voice or messaging to contact numbers that have not opted in through our flows or that we are not otherwise legally permitted to contact.

Your inputs. Do not submit passwords, full payment card numbers, government identification numbers, or another person's sensitive information into a chat or voice surface. If you do so anyway, you are responsible for that disclosure, and we may redact or delete it.

5E. Recording, transcription, and monitoring — consent

PM Media operates from Florida, which requires the consent of all parties to record a communication (Fla. Stat. § 934.03). Other states have similar all-party rules. Accordingly:

• Calls and voice sessions with PM Media or with an engine we operate may be recorded, transcribed, and stored for quality assurance, training, routing, accuracy, safety, compliance, and dispute defense.
• You will receive notice at the start of a call, or on the page or message that starts the session, before recording begins.
• By continuing the call or session after that notice, you consent to being recorded and transcribed. If you do not consent, tell us and we will continue without recording where technically possible, or end the session and continue by another channel.
• Chat transcripts, SMS threads, and email correspondence with us are retained as business records.

Recordings and transcripts are business records of PM Media, handled under our Privacy Policy. You may request a copy or deletion of a recording of your own conversation; we may decline where retention is required by law, by a signed agreement, or to preserve evidence for an actual or anticipated claim.

You do not have permission to record us. You may not record, transcribe, or publish a call, demo, screen share, or preview session with PM Media without our prior written consent. Our demonstrations disclose proprietary methods and are confidential under Section 7.

6. Acceptable use

You may not misuse the site, attempt unauthorized access, scrape or harvest data without permission, submit false information, interfere with security, or use the site for unlawful purposes.

7. Intellectual property

Site content, branding, REV DE$K™ designs, workflows, prompts, agent configurations, and proprietary system designs are owned by PM Media or its licensors. Except for the limited site-use license and any entitled client license in a signed agreement, you receive no ownership, copy, or resale rights. Public pages intentionally omit internal recipes, pricing matrices, and implementation details.

You may not copy, frame, mirror, scrape, or index our non-public surfaces; use automated means to extract our content; use our content to train a machine-learning model; or remove proprietary notices. You may not use our trademarks without written permission.

7A. Confidentiality of demonstrations and previews

Demonstrations, private previews, unlock codes, gated links, proposals, scopes, quoted figures, architecture walkthroughs, prompts, and workflow internals we show you are PM Media Confidential Information, whether or not marked. You will keep them confidential, use them only to evaluate or receive our services, and not disclose them to a competitor or to any third party without our written consent. This obligation lasts three (3) years from disclosure, and indefinitely for trade secrets. Where you have signed a separate mutual non-disclosure agreement with us, that agreement controls.

This section does not cover information that is or becomes public through no fault of yours, that you already lawfully had, that you independently develop without reference to ours, or that you must disclose by law — provided you give us prompt notice where legally permitted.

7B. Testimonials, reference use, and publicity

If you voluntarily provide a testimonial, review, quote, recorded statement, or on-camera appearance, you grant PM Media a perpetual, worldwide, royalty-free license to use, reproduce, edit for length and clarity, and display it — together with your name, title, business name, and logo — in marketing, case studies, proposals, and on our sites. You may withdraw that permission for future use by emailing us; we will stop new uses within a commercially reasonable period but need not recall materials already printed, distributed, or published.

Separately, unless a signed agreement says otherwise, we may identify you as a client and display your name and logo in a customer list or reference. We will not disclose your confidential business results, pricing, or non-public metrics without your written approval.

We will not fabricate, incentivize, or misrepresent a testimonial, and we disclose material connections as required by the FTC Endorsement Guides.

8. Third-party tools

We use third-party hosting, automation, voice, analytics, and communication tools. Their use is subject to their terms. We are not responsible for third-party outages outside our reasonable control.

9. Affiliate & partner program

Affiliate commissions, tier discounts, and payout terms are confirmed individually on approval. No earnings are guaranteed. Partners must comply with applicable advertising and disclosure laws when promoting PM Media.

10. Disclaimers

The site and services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. PM Media does not provide tax, legal, or medical advice.

11. Limitation of liability

To the fullest extent permitted by law, PM Media shall not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, arising from use of the site or services. Our aggregate liability for direct damages shall not exceed the greater of (a) amounts you paid PM Media in the twelve months before the claim or (b) one hundred U.S. dollars ($100).

12. Indemnification

You agree to indemnify PM Media against claims arising from your misuse of the site, violation of these Terms, or infringement of third-party rights through your submissions or conduct.

13. Governing law & disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Subject to Section 13A, exclusive venue for disputes shall be state or federal courts located in Miami-Dade County, Florida, and you consent to personal jurisdiction there, unless applicable law requires otherwise.

13A. Informal resolution, arbitration, and class-action waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to participate in a class action.

(a) Talk to us first. Before starting an arbitration or lawsuit, you agree to send a written notice of dispute to connect@pmmedia-source.com describing the claim and the relief sought. The parties will attempt in good faith to resolve it for sixty (60) days. This step is a condition precedent to filing, and the limitation period in Section 13B is tolled while it runs.

(b) Binding arbitration. If the dispute is not resolved, any dispute arising out of or relating to these Terms, the site, or our services will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its applicable rules, seated in Miami-Dade County, Florida, before one arbitrator. The Federal Arbitration Act governs this section. The arbitrator decides all issues except that a court decides the enforceability of subsection (c). Judgment on the award may be entered in any court of competent jurisdiction.

(c) Class-action and jury waiver. Disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, coordinated, or representative proceeding, and the arbitrator may not consolidate claims or preside over any representative proceeding. The parties waive any right to a jury trial. If subsection (c) is found unenforceable as to a particular claim or remedy, that claim or remedy proceeds in court under Section 13, and the remainder stays in arbitration.

(d) Carve-outs. Either party may bring an individual action in small-claims court, and either party may seek temporary or preliminary injunctive relief in court to protect intellectual property, confidential information, or system security, without waiving this section.

(e) Your right to opt out. You may reject this arbitration and class-waiver section by emailing connect@pmmedia-source.com with the subject line “Arbitration Opt-Out,” your name, and the account or email you used, within thirty (30) days of first accepting these Terms. Opting out does not affect any other part of these Terms and will not be held against you. If you opt out, Section 13 governs.

(f) Changes. If we materially amend this Section 13A, the amendment applies prospectively only, and you may reject it using the process in subsection (e) within thirty (30) days of the change.

13B. Time limit for claims

To the fullest extent permitted by law, any claim arising out of or relating to these Terms, the site, or our services must be filed within one (1) year after the claim accrues, or it is permanently barred. This does not shorten a period that applicable law prohibits shortening.

13C. Force majeure

Neither party is liable for a delay or failure to perform (other than a payment obligation) caused by an event beyond its reasonable control, including acts of God, hurricanes and severe weather, fire, flood, epidemic, war, terrorism, civil unrest, labor disruption, government action, utility or internet failure, cyberattack, or the outage, deprecation, rate-limiting, or discontinuation of a third-party platform, model provider, carrier, or hosting service. The affected party will use reasonable efforts to resume performance.

13D. Electronic records and signatures

You consent to transact electronically. Checking a consent box, clicking an accept or submit button, typing your name, replying to confirm by SMS or email, or verbally confirming on a recorded call constitutes your electronic signature and has the same legal effect as a handwritten signature under the federal E-SIGN Act and the Florida Uniform Electronic Transaction Act. You consent to receive agreements, notices, disclosures, and records electronically at the email or phone number you provide, and you agree those records satisfy any legal requirement that they be in writing. You may request a paper copy or withdraw this consent by emailing us, which may end your ability to use certain features. Keep your contact details current.

14. Changes

We may update these Terms. We will revise these Terms when needed. For material changes we will take reasonable steps to notify you — such as a notice on the site or an email to the address on file — before they take effect. Continued use after updates constitutes acceptance of the revised Terms. Changes to Section 13A are governed by Section 13A(f). Changes do not apply retroactively to a dispute of which we already had notice.

14A. General provisions

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and PM Media regarding the site and non-contracted services, and supersede prior discussions on that subject. Where you have a signed Statement of Work, client agreement, mutual non-disclosure agreement, or Business Associate Agreement with us, that document controls for the engagement it covers to the extent of any conflict.

Order of precedence. (1) a signed Business Associate Agreement, for protected health information; (2) a signed SOW or client agreement; (3) a signed mutual non-disclosure agreement; (4) these Terms; (5) the Privacy Policy.

Severability. If a provision is held unenforceable, it will be limited or severed to the minimum extent necessary, and the rest of these Terms remain in full force.

No waiver. Our failure to enforce a provision is not a waiver of it. A waiver is effective only in writing and only for the instance given.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind permitted successors and assigns.

No third-party beneficiaries. Except for our affiliates, officers, employees, and processors as to the disclaimer, limitation of liability, and indemnity provisions, these Terms create no third-party rights.

Relationship. The parties are independent contractors. Nothing here creates a partnership, joint venture, franchise, employment, or agency relationship, and neither party may bind the other.

Survival. Sections 4, 4A, 4B, 5, 5A–5E, 7, 7A, 7B, 10, 11, 12, 13, 13A, 13B, 13D, and 14A survive termination or expiration.

Notices. Notices to PM Media go to connect@pmmedia-source.com. Notices to you go to the email, phone number, or address you provided, and are deemed received when sent.

Interpretation. Headings are for convenience only. “Including” means “including without limitation.” These Terms will not be construed against the drafter.

Export and sanctions. You represent that you are not located in, and are not a national of or controlled by, a country or party subject to U.S. embargo or sanctions, and that you will not use our services in violation of U.S. export-control or sanctions laws.

English controls. Translations are provided for convenience. If there is a conflict, the English version of these Terms controls.

15. Contact

Questions about these Terms: connect@pmmedia-source.com