Operator checklist (secret-free)
- Time-to-first-human on inbound. Minutes kill ACA and Medicare enrollments.
- Store TCPA as Consent_Log (copy fingerprint + time + session). Screenshots are not proof.
- Route to a licensed producer. Do not park leads in a shared inbox.
- Overlay Salesforce, Agency Matrix, or HubSpot. Do not rip the CRM you already paid for.
- Watch lead age vs booked policies. That is LTV telemetry — not vanity dials.
- Never publish agency fees on a public page. Detail stays on the private call.